We are committed to providing a professional service to all our clients and customers. When something goes wrong, we need you to tell us about it. This will help us to improve our standards.
If you have a complaint, please put it in writing, marking your letter “Complaint” and including as much detail as possible. Please send it Deborah Murphy, Moonstone Block Management Limited, Office 92, 51 Pinfold Street, Birmingham B2 4AY. We will then respond in line with the timeframes set out below (if you feel we have not sought to address your complaints within eight weeks, you may be able to refer your complaint to The Property Ombudsman Ltd to consider without our final viewpoint on the matter).
What will happen next?
If you remain dissatisfied, you can then contact The Property Ombudsman to request an independent review:
The Property Ombudsman Ltd Milford House, 43-55 Milford Street, Salisbury, Wiltshire. SP1 2BP Telephone: 01722 333 306 Website: http://tpos.co.uk
Please note the following:
You will need to submit your complaint to The Property Ombudsman within 12 months of receiving our final viewpoint letter, including any evidence to support your case. The Property Ombudsman requires that all complaints are addressed through this inhouse complaints procedure, before being submitted for an independent review.